By placing a pre-order means you are reserving an item in advance before it is available for immediate shipment. This allows you to secure your purchase ahead of release or restock.

Estimated Fulfilment Time:

We aim to fulfil all pre-orders within 4-8 weeks from the date of payment.
Please note:

• This timeframe is an estimate and may be subject to minor adjustments due to production schedules or shipping delays.

• Should there be any significant delay beyond this window, we will notify you promptly with updated timelines and options.

Payment Terms:

• Payment is taken at the time the pre-order is placed to confirm and reserve your item.

  • This guarantees the product is secured and reserved for you.

Cancellations & Refunds:

• You may cancel your pre-order at any time before dispatch, for any reason.

• A full refund will be processed to your original method of payment within 5–10 business days of cancellation.

• In the unlikely event we are unable to fulfil your pre-order due to stock issues or other unforeseen circumstances, we will issue a full refund automatically.

Shipping Notification:

• You will receive an email confirmation once your pre-ordered item has been shipped.

• All tracking details will be provided at that point.

Exchange Policy for Pre-Orders:

• Pre-ordered items are typically made to order or part of limited batches and therefore may not be eligible for exchange.

• If you have concerns regarding sizing or details before placing a pre-order, we recommend consulting the size guide before ordering.

Customer Support:

If you have any questions or need to amend or cancel your pre-order, please contact our support team at: contact@gaaman.com