We aim to dispatch all orders within 3 working days from the date of purchase. If you place a pre-order, we aim to dispatch this within 3 working days of when we receive your order (please see 'Pre-Order Policy' for further guidance). Once your order has been shipped, you will receive a confirmation email with a tracking code, allowing you to monitor the status of your delivery.
Delivery Times:
Standard delivery may take up to 14 days depending on your location and chosen shipping method.
Delivery timeframes are estimates and may vary due to external factors beyond our control (e.g., customs, postal delays, or seasonal demand).
Tracking:
All orders are shipped with a trackable service. You will receive your tracking information alongside your shipping confirmation via email. This should also be visible via your 'Orders' section within your account.
Shipping Charges:
Shipping charges are calculated at checkout based on your chosen delivery method and delivery destination.
International Shipping:
We currently do not ship to international locations. When we do begin international shipping, please be aware that customs duties, import taxes, or other fees may be payable by the recipient according to local regulations.
Lost or Damaged Parcels:
We recommend keeping your tracking details and proof of delivery. If your parcel is lost or arrives damaged, please notify us immediately so we can address the issue promptly.
Address Accuracy:
Please ensure your shipping address is complete and accurate. We cannot accept responsibility for delivery delays or non-delivery caused by incorrect or incomplete addresses.
Delivery Attempts:
If the courier is unable to deliver your parcel, they may leave a card with further instructions, attempt delivery to a neighbour, or return the parcel to a local depot. In such cases, you may be required to arrange redelivery or collection.
Force Majeure:
Delivery times are subject to change in the event of unforeseen circumstances beyond our control, including but not limited to customs delays, postal strikes, adverse weather conditions, or other disruptions.
Delivery Issues:
If your order has not arrived after 14 days, or you experience any issues with your delivery, please don’t hesitate to contact us at contact@gaaman.com
